What people say they do on a shift, what they think they do and what they actually do are 3 very different answers. What their manager thinks they do will also be a different answer!
The only thing to do is Watch them and discuss your findings.
We are not talking about a covert operation but a simple shadowing exercise, observing what they are doing without getting involved, without interrupting and without being intrusive.
Using a DILO (Day in the life of) is an analysis tool to study how people spend their day.
🔵Spend the day with the individual, see what they do, log the activity (minute by minute).
🔵Review the outcomes with the individual and see how it compares to what they think.
🔵What does the individual think they do and what would they like a day to look like – is there a difference?
🔵Bring in the manager to compare what they think that individual does and should do.
Time spent studying and watching people work will provide a wealth of information about how the business ticks. Just as importantly, it provides crucial information in formulating development programmes, individual training plans, skills courses and organisational competency needs.
Print off our DILO here (done in Excel) .
